Returns & Exchanges
At Montale Parfums, we strive for your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, you may return unopened and unused products in their original packaging within 14 days of delivery.
Initiate Your Request
Contact our Concierge Team via the contact form or email, providing your order number and the reason for the return to receive a Return Authorization.
Prepare Your Package
Carefully place the unused fragrance in its original cellophane-wrapped box and include the original invoice to ensure a smooth processing of your request.
Ship to Our Boutique
Affix the provided return label to your package and drop it off at an authorized carrier location; we recommend using a trackable service for security.
Quality Inspection & Refund
Once our specialists verify the product's integrity, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing