Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your fragrances 100% authentic?
Yes, all Montale Parfums products sold on our official store are 100% authentic and sourced directly from our laboratory in France. Each bottle features a unique batch code for quality assurance.
How should I store my Montale perfume to maintain its quality?
Our signature aluminum bottles are designed to protect the precious essences from light. However, we recommend storing your fragrance in a cool, dry place away from direct heat and extreme temperature fluctuations.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3 to 7 business days depending on the destination. Please note that customs duties may apply for orders outside the European Union.
Can I return a fragrance if I have opened it?
Due to hygiene and safety standards, we can only accept returns of unopened products in their original heat-sealed packaging within 14 days of delivery. We recommend purchasing our discovery sets before committing to a full bottle.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options such as PayPal, Apple Pay, and Google Pay.
Are Montale Parfums vegan and cruelty-free?
We are committed to ethical beauty. We do not test our finished products or ingredients on animals, and the majority of our fragrances are formulated without animal-derived ingredients.